PEGASO
Support Center
We are not only a manufacturer, but also a Comprehensive Service company. We can provide One-Stop services for the Customized Services, Marketing Support, Accessories Services, Technical Guidance, and Full Category Procurement of Power Equipment that you need.
Customization
Unique design& function.
Expert Team
13 years experience
Full Category
100+ Power Products
Marketing Service
brochures, flyers, website
Comprehensive Support Services
One Stop Solution for you, we're here every step of the way.
Technical Support
- Installation guidance and commissioning support
- Troubleshooting and diagnostic services
- Performance optimization recommendations
- Remote meeting and diagnostics
Parts & Service
- Genuine factory replacement parts
- Preventive maintenance programs
- Express shipping for critical components
Full Category Products
- Best factory Supplier cooperation
- Quality Guarantee by Pegaso
- Most cost-effective price
- One-Stop Purchase
Customization Service
- Unique design and functional requirements.
- OEM brand & Color options
- Performance guarantees
- Inspection program available
Get in Touch
Multiple ways to reach our expert support team
Phone Support
24/7 Emergency Hotline
+86 183-3435-7278
International: +86 183-3435-7278
Instant Messaging
+86 183-3435-7278
Available 24/7
Support Portal
Self-Service Resources
portal.pegaso.com
24/7 Access
Frequently Asked Questions
Quick answers to common support questions
What is covered under the PEGASO warranty?
Our comprehensive 1-year warranty covers all manufacturing defects, electrical components, and mechanical parts. This includes the alternator, engine, control panel, and all factory-installed accessories.
How quickly can I get replacement parts?
Standard parts are typically shipped within 24-48 hours. For critical components, we offer express shipping with delivery within 3-5 business days globally. Emergency parts can be expedited for same-day shipping when available.
Do you provide on-site service and training?
Yes, we offer on-site installation, commissioning, training, and maintenance services. Our certified technicians can travel to your country/location for complex installations or specialized training programs.
What certifications do PEGASO generators have?
All PEGASO generators are certified with CE, UL, RoHS, REACH, and EPA standards. We also maintain ISO 9001 quality management certification and can provide additional certifications for specific regional requirements.
How do I schedule preventive maintenance?
Contact our support team to set up a customized maintenance schedule. We recommend quarterly inspections for critical applications and can provide maintenance kits with detailed instructions for routine service.
Support Resources
Access comprehensive documentation and tools
User Manuals
Complete operation guides
Video Tutorials
Step-by-step guidance
Parts Catalog
Complete parts listing
Troubleshooting
Self-help diagnostics